Klik11 Terms and Conditions – Platform Usage Guidelines

1Introduction and Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Member") and klik11 ("Company", "we", "Platform"). This Agreement governs your use of the klik11.vin website, the klik11 mobile app, and all related services.

Klik11 provides online gaming services including Slot Games, Sports Betting, Live Casino, bingo, and betting to eligible users. All services are subject to the terms set out in this document, together with our Privacy Policy and Responsible Gaming Policy, which form part of this overall agreement.

Klik11 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Changes take effect immediately upon being posted on the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2Membership Eligibility

To register and use klik11 services, you must meet the following requirements:

• Aged 18 years and above on the date of registration.
• Be located in a jurisdiction that permits participation in online gaming activities.
• Have not previously been banned from using klik11 services.
• Register using true, accurate, and up-to-date personal information.
• Only have one account active on klik11 at all times.

Registering multiple accounts using the same name, address, phone number, IP address, payment method, or device is strictly prohibited and may result in freezing of all associated accounts and forfeiture of existing balances.

3User Account and Responsibilities

Each member is fully responsible for the security of their username and account password. klik11 shall not be liable for any losses arising from unauthorised access resulting from a member's negligence in safeguarding their login credentials.

You agree to:

• Do not share your login credentials with any other party.
• Notify klik11 immediately if you suspect your account has been compromised.
• Update your personal information if any changes occur.
• Do not use another person's account, even with the owner's permission.
• Be responsible for all activities that occur within your account.

Klik11 provides two-factor authentication (2FA) and encourages all members to enable it for added protection. Accounts suspected of being accessed without authorisation will be temporarily suspended pending investigation.

4Deposits, Withdrawals and Financial Transactions

Klik11 accepts deposits via Malaysian local payment methods including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Terms:

• The minimum deposit is as stated during the deposit process.
• Deposit funds must originate from a payment method registered in the member's own name.
• Klik11 does not accept payments from third parties.
• Successful deposits will be credited to your account within minutes.

Withdrawal Terms:

• Withdrawals may only be made to the same payment method used for the deposit.
• The KYC verification process must be completed before your first withdrawal is approved.
• Withdrawals via local e-wallets are processed in under 5 minutes after approval.
• Daily and weekly withdrawal limits apply according to the member's account level.
• Klik11 reserves the right to request additional supporting documents for withdrawals exceeding certain limits.

5Bonuses, Promotions and Special Offers

Klik11 offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, free spins, and a VIP programme. All offers are subject to specific terms stated alongside each promotion.

General Bonus Terms:

• Each promotion has its own wagering requirement that must be met before a withdrawal is permitted.
• Bonuses are only valid for use within the specified time period; expired bonuses will be automatically cancelled.
• Only one bonus may be active at a time unless otherwise stated.
• Klik11 reserves the right to cancel any bonus if there is evidence of abuse or fraud.
• Withdrawals are not permitted until any active bonus wagering requirements have been fully completed.

6Game Fairness and RNG

All games on klik11 use Random Number Generator (RNG) technology independently verified by third-party audit bodies. This ensures every game outcome is completely random and cannot be manipulated by any party, including klik11 itself.

The Return to Player (RTP) rate for each slot and casino game is transparently stated in the respective game information. Players are encouraged to review this information before playing.

Any attempt to exploit technical vulnerabilities, use automated software (bots), or collude with other players to gain an unfair advantage is prohibited and may result in immediate account termination.

7Prohibited Conduct

Klik11 users are strictly prohibited from engaging in the following:

• Registering more than one account or using a false identity.
• Using automation software, bots, scripts, or other tools to access or operate the platform.
• Engaging in any form of fraud, money laundering, or other illegal activities through the platform.
• Exploiting technical errors or bugs in games for unfair advantage.
• Distributing pornographic, hateful, or illegal content through the platform.
• Harassing, threatening, or abusing support staff or other users.
• Attempting to gain unauthorised access to klik11 systems, servers, or databases.

8Privacy and Data Protection

Klik11 is committed to protecting the personal information of all members. The collection, use, and storage of your personal data is governed by our Privacy Policy, which forms part of this agreement.

By registering at klik11, you agree that:

• Your personal information will be used for identity verification, transaction processing, and service improvement purposes.
• Klik11 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Your data will not be sold to third parties for marketing purposes without your consent.
• You may request access to, correction of, or deletion of your personal data at any time.

For more information on how we handle your data, please refer to Privacy Policy us.

9Liability Limits and Disclaimers

Klik11 provides this platform on an "as is" and "as available" basis. While we strive to ensure uninterrupted and error-free service, we make no representations or warranties regarding the following:

• Continuous or uninterrupted availability of the platform at all times.
• Complete freedom from viruses, errors, or other harmful components.
• The accuracy, completeness, or timeliness of information available on the platform.

Klik11 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including financial losses resulting from gaming activity.

Losses in games are part of the risk accepted by users when using the platform. Members must play within their own financial means.

10Account Termination and Closure

You may close your klik11 account at any time by contacting our support team. Before closure, ensure all real money balances have been withdrawn and all active bonus conditions have been met.

Klik11 reserves the right to suspend or terminate your account with or without prior notice if:

• You have violated any of the terms stated in this document.
• Suspicious or fraudulent activity has been detected on your account.
• You are unable to verify your identity when required.
• Your account has been inactive for the specified period.

Following account termination, all valid (non-bonus) balances will be returned to the member once the investigation is complete, subject to applicable terms.

11Applicable Law and Dispute Resolution

These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with the use of the klik11 platform shall first be resolved through amicable negotiation.

If negotiations are unsuccessful within 30 days from the date the dispute is raised in writing, both parties agree to refer the dispute to binding arbitration in accordance with mutually agreed procedures.

The official language for all communications and disputes relating to this platform is Bahasa Melayu and English. In the event of any inconsistency between the two language versions, the English version shall prevail.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the klik11 support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected]
• WhatsApp: Our WhatsApp support number is available in the Contact Us section of the platform.

Our trained support team is ready to assist you and will respond to your enquiries as quickly as possible.