Klik11 takes our responsibility to protect your personal information seriously. This document clearly explains how we collect, use, and safeguard your data at all times.
This Privacy Policy explains how klik11 handles your personal information. By using our platform, you agree to the practices described here. Please read carefully before registering.
Klik11 ("we", "Platform", "Company") is committed to protecting the privacy and security of the personal data of every member who uses our platform at klik11.vin and the klik11 mobile app. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards on data protection.
This document describes what information we collect, why we need it, how we use it, who we may disclose it to, and your rights as a data subject. We believe transparency is the foundation of trust, and your trust is a responsibility we take seriously.
This policy applies to all individuals who register as members, browse our website, use our mobile app, contact our support team, or interact with any service provided by klik11.
Klik11 only collects information that is strictly necessary to provide a safe, fair, and efficient service. There are two main categories of information we collect:
Information You Provide Directly:
Information Collected Automatically:
We never collect credit card numbers directly. All payment transactions are processed through PCI-DSS certified third-party payment providers that comply with the highest industry security standards.
Every piece of data we collect has a clear and lawful purpose. klik11 uses your personal information for the following purposes:
| Purpose | Description |
|---|---|
| Identity Verification | Verifying member age and identity through KYC processes to comply with legal requirements. |
| Account Management | Creating, managing and maintaining member accounts securely. |
| Transaction Processing | Processing deposits, withdrawals and all financial transactions promptly and accurately. |
| Customer Support | Providing technical support and resolving member complaints or enquiries. |
| Platform Security | Detecting and preventing fraud, hacking and other suspicious activities. |
| Legal Compliance | Fulfilling applicable legal and regulatory obligations. |
| Service Improvement | Analysing usage patterns to improve platform quality and user experience. |
| Marketing Communications | Sending relevant promotional information and offers (only with your consent). |
We will not use your data for any purpose beyond the list above without first obtaining your explicit consent.
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), klik11 processes your personal data on the following lawful bases:
You have the right to withdraw consent at any time for processing that relies on consent, without affecting the validity of processing carried out before such withdrawal.
Klik11 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, under certain circumstances we may share your data with the following parties:
Trusted Service Providers:
Authorities & Legal Requirements:
All third-party service providers we use are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify. They are not allowed to share or use your data for any other purpose.
The security of your data is klik11's top priority. We implement a range of robust technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Technical Security Measures We Use:
While we employ best-in-class security measures, no system can guarantee absolute security. You also play an important role in protecting your account by using a strong password and never sharing your login credentials with anyone.
Klik11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality.
Your personal data is stored on secure servers. In some cases, data may be transferred to, stored in, or processed in countries outside Malaysia, primarily for data backup and technical processing purposes.
When data is transferred outside Malaysia, we ensure:
Data Retention Period: klik11 retains your personal data for as long as your account is active or as long as necessary to provide our services. After account closure, we may retain certain data for the period required by law, typically between five and seven years, before it is securely deleted or anonymised.
Under Malaysia's PDPA and klik11's policy, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal obligations.
Request restriction of your data processing under certain circumstances.
Receive your data in a structured, machine-readable format.
Object to data processing for direct marketing purposes at any time.
To exercise any of the rights above, please contact our privacy team by email at [email protected]. We will respond to your request within 30 business days. In complex cases, this period may be extended to up to 60 days, with notification to you.
Klik11 services are intended solely for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.
If we discover that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the account in question. Any attempt to register using false information about age is a serious violation of our Terms and Conditions.
If you become aware that a minor has accessed our platform, please notify us immediately at [email protected] so that prompt action can be taken.
Klik11 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. The "updated" date at the top of this document will be revised whenever a significant amendment is made.
For significant changes, we will notify you via your registered email or an in-account notification at least 14 days before the changes take effect. Continued use of the platform after notification is considered acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:
Our team, trained in data privacy matters, will endeavour to respond to every enquiry thoroughly and within a reasonable timeframe. Complaints relating to data processing will be handled with high priority.
Privacy is more than a legal document to us — it is a genuine responsibility we take seriously every day.
All data transmitted between your device and klik11's servers is protected with SSL 256-bit encryption — the same standard used by leading banks in Malaysia.
Our KYC process uses certified third-party identity verification technology. Your documents are processed securely and are not retained longer than necessary.
Your personal information will not be sold to any advertisers or third-party marketing companies. Your data is used only for the purposes you have consented to.
You may access, amend, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Klik11's security monitoring system operates 24 hours a day, 7 days a week to detect any suspicious activity and proactively protect your data.
All data handling practices at klik11 fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your legal rights are always upheld.
Join millions of klik11 members who play with confidence, knowing their personal data is protected by best-in-class security technology.